What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Came in for my appointment thinking that I most likely won't be enjoying it but, it was very enjoyable. Everything was talked about, I will be keeping Sound Decision Hearing for all of my hearing needs. Thank you Sound. Decision Hearing for showing me all of the sounds that I...

Lori Kraft, on Google

It was Awesome Nicki was so great at what she does 100 💯 percent so, so, satisfied she the best can't wait to see her again to help me with my hearing aids Thank you again.

Louis Kozak, on Google

She is so friendly and set me up so I can hear again. Great place.

Brian Lewon, on Google

They were courteous and informative. They were ready to help even though I was early. She knew the insurance company requirements and the products they offered. She recommended which could be best for me and my hearing problem but did not push me to buy any product.

Cari Wright, on Google

Very helpful and knowledgeable about the products and makes sure you are getting what is best suited for your needs! Will recommend to others!

Rod Burns, on Google

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